We want to get your order to you as quickly as possible! All shipping timelines are based on business days, and our team is here Monday through Friday to process and ship orders.

Processing Times
We do our best to move fast. Orders placed Monday through Friday before 12 PM CST are typically shipped the same day. If your order comes in after 12 PM CST, it will ship the next business day. During high-volume periods, processing times may be slightly longer, but we work hard to keep things moving.

Shipping Options

• UPS Second Day Air: Arrives 2 business days after it ships.
• UPS Ground: Arrives in 3–5 business days after it ships.
• Economy Shipping: Arrives in up to 5 business days after it ships.

We currently ship to the lower 48 United States, and we’re working hard behind the scenes to expand our reach. Our hope is to offer international shipping directly from our warehouse in 2026.

Yes. Orders of exactly $99 or more in the contiguous 48 U.S. states ship for free. Other locations, please check the shipping calculator at checkout for options and availability.

When we ship your order, you will receive a tracking number via email. Please refer to that email for your tracking details. If you cannot find the email, you can also login into your account here to find all past orders and details.

We understand that mistakes happen and sometimes adjustments are needed after an order is placed. If you need to update anything — such as changing a size, adding an item, or removing an item — our system requires the entire order to be canceled. Once the cancellation is completed, you can simply place a new order with the correct details.

This process ensures accuracy, prevents shipping delays, and helps us maintain a smooth fulfillment process for all customers. Please reach out to our customer support team as soon as possible if you need to make changes, as orders may begin processing shortly after they are placed. We’re here to help make the process quick and easy.

No, we cannot ship to a PO box at this time.

First, a BIG thank you for your service but we cannot ship to these addresses at this time. We apologize for the inconvenience.

Sounds simple, but first make sure you are entering the correct code. Please check for differences in zeros and O's. Also, refer to the terms and conditions associated with the particular promotion code you are trying to use to confirm that your purchase is eligible for the promotion. You cannot combine our codes with other offers. Most of our promotion codes have expiration dates, and many are only eligible for use a single time. If the problems continue, please contact Customer Service for assistance.

Tax regulations vary by locality and change regularly. We are required to charge state and local tax applicable to your shipping address if we also have a physical presence in that state. We have a physical presence (including retail stores and distribution facilities) in many states. Additionally, some states or taxing authorities require us to charge tax even if we do not have a physical presence in their state. Depending on the taxing rules of the location, we are shipping your order to; tax could be applied to your payment amount.

We begin processing your order immediately after it is placed to ensure fast and efficient fulfillment. While there is a short window during which cancellations may still be possible, this time frame is limited. If you wish to cancel your order, please contact our customer service team as soon as possible so we can attempt to stop the order before it progresses further in processing.

If your cancellation request is submitted after your order has already been picked and shipped, we are unable to cancel it. In this case, you will need to wait until the order arrives and then submit a return through our Returns Center. We apologize for any inconvenience this may cause and appreciate your understanding as we work to process and ship orders as swiftly as possible.

We are sorry, but we do not offer gift options, including gift receipts, gift packaging, or gift messaging, at this time. Purchases made on Cinchjeans.com include paperwork that has order information, including price. Additionally, orders may come in shipping containers that contain the Cinch logo. If you would prefer, we do offer gift cards as an option to gift to another person.

Unfortunately, no. You will have to return those items to the store you purchased from. We are sorry for the inconvenience.

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo and PayPal. We also accept pay over time through Aftersale which you can apply for during checkout.

Absolutely!

Click here to view our return policy and to start a return.

Please visit our returns page to start your return.

Click the My Account link located in the upper right hand corner of our website. New customers can create a new account by entering the requested information.

Simply sign in, click on the avatar in the upper right hand corner of the account page and click on settings. From there you can edit your name and addresses associated with your account.

Logout of your account and click on the avatar/account icon in the upper right hand corner of our website. Click forgot password and follow the prompts.

Click here to view our careers page. We can't wait to meet you!

At the top of our website, we have a magnifying glass where you can type the style number or explain the cinch product you are looking for.

There are several reasons you might not find a specific product. The style may only be available during certain seasons, maybe discontinued or is presently out of stock. Feel free to contact us to see if it is returning.

We do. Click here to shop gift cards. Our gift certificates can only be used on our site, not at our retail locations.

To receive our exclusive offers, coupons and to stay up-to-date with the latest news from our company please sign up for our newsletter located at the bottom of our website. You only need to supply your email address.

Unfortunately, due to manufacturing minimums we are unable to provide customized products at this time.

Please fill out our sponsorship form by clicking here.

Please click here to submit an application to become a retailer. Let us know what city and state you are located in; from there we will provide you with the contact information for the sales representative that is in your area.

We do! Click here to view your account or sign up.