Our Return Policy
At CruelDenim.com we want you to be completely satisfied with your purchase. If for any reason you want to return or exchange an item, you must do so within 30 days of the shipped date. We do not allow returns or exchanges on clearance items. Exchanges are only allowed for a different size of the same style. All items sent back for return or exchange must be in original condition and the items must be unworn, unwashed, with the tags still attached. We advise you inspect and try on all items before removing the tags.
If you would like initiate a return or exchange, please click here ->Account Login/Order Review Page Then:
1.) Either login to your account and visit your ‘Previous Orders’, or simply enter your email and order code if you checked out as a guest.
2.) At the bottom of the ‘Previous Orders’ page under returns there is a link to submit the request and print a prepaid UPS return shipping label.
If you use the prepaid UPS return shipping label, $5.99 will be deducted from your credit when your return is processed.
If you choose your own carrier, please be sure to follow these instructions: you must call customer service and be issued an RA# prior to shipping your return. If you choose your own carrier without receiving an RA#, or without writing the RA# on the outside of the box, your return will be refused and sent back to you. Send Returns to:
Miller International, Inc.
Attn: Consumer Returns
8500 Zuni St.
Denver, CO 80260
Please allow up to 7 business days from receipt at our warehouse for your return to be processed. Once the return is processed, the credit card used to make the original purchase will be automatically refunded. If you use our pre-paid shipping label, $5.99 will be deducted from your refund. Original shipping costs will not be refunded.
Please Note: It can take up to 5 business days after we issue a refund for the credit to appear in your account. Please reference your credit card company’s policy for more information.